Fraud Prevention Tips: What Northern Will Never Ask You Over the Phone
At Northern, we’ll never ask you to verify sensitive information over the phone, such as:
- Your full debit or credit card number
- Your CVV number
- Your full account (member) number or Social Security number
- Your Online or Mobile Banking passwords
If you receive a call or text that seems suspicious about your account information, please don’t respond. Instead, contact us directly at 315.782.0155. Our friendly team will help you verify whether the message was legitimate or not and assist you as needed.
Be extra cautious if you weren’t expecting a call or text from a Northern team member. Staying alert and protecting your personal information is key.
By following these best practices, staying aware, and staying informed, you’ll be doing your part to prevent identity theft and fraud. But if you ever think your account information has been compromised, please reach out to us immediately so we can help.
At Northern, your peace of mind is our top priority. If you have any questions about account security or if you think your personal information has fallen into the wrong hands, and you may be experiencing fraud on your account, contact us by calling 315.782.0155, fill out the contact form at the bottom of this page or visit any of our relationship centers.
Get information on the most common fraud scams, how to best protect yourself, and what steps to take if you become a victim of identity theft with these tips from Northern Credit Union.